Changing Case Numbering

From PikaDocs

The function that determines how new case numbers are assigned is in a PHP file named "modules/autonumber.php". This file may be modified to make Pika assign case numbers according to your program's case numbering policy.

Connect to your P: drive using WebDrive, and open the PHP file in a text editor. Locate the function "autonumber()" (it's the only one in there.) The function receives one arguement; an associative array that contains all the database fields for the case that is being assigned a case number. Replace the existing PHP code with code that will generate the type of case number your program needs. Save your changes. Cases will begin using the new function immediately.